Start Your Journey as a
Patient Services Associate (PSA)
Launch Your Career with Our 3-Month
Patient Services Associate Program
Jumpstart your healthcare career in just 12 weeks!
Patient Services Associates (PSAs) are at the heart of patient care. From the first greeting to behind-the-scenes coordination, they keep healthcare settings running smoothly and compassionately.
At the Laurel Highlands Workforce & Opportunity Center (LHWOC), our program equips you with the practical skills and hands-on experience needed to step confidently into entry-level clinical and administrative roles.
Program Overview
Our PSA program focuses on entry-level healthcare support. You’ll learn how to:
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Assist patients with daily activities
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Provide non-clinical support to healthcare teams
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Maintain a clean, organized, and safe environment
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Master the use of Electronic Health Records (EHR) systems
By the end of the program, you’ll be fully prepared to step into a rewarding position in patient care support.
What You’ll Earn
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Patient Service Associate Diploma
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Hands-on experience through a 2-week externship
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Eligibility to sit for the National Healthcareer Association (NHA) exam as a Clinical Medical Administrative Assistant (CMAA)
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The skills and confidence to begin a meaningful healthcare career
Program Snapshot
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Length: 3-months / 12-weeks (10-weeks of class + 2-week externship)
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Total Hours: 373 clock hours
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Schedule: Monday – Friday, 8:30 AM – 3:00 PM
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Externship: 2-weeks in a real healthcare setting (schedule varies)
Key Skills You’ll Learn
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Front desk operations
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Medical billing and coding
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Insurance verification
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Filing and medical record keeping
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Effective communication and customer service
Career Settings
You’ll be ready to work in:
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Hospitals
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Primary care offices (PCPs)
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Rehabilitation centers
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Urgent care clinics
Real-World Externship
Apply your skills during a 2-week externship with one of our trusted healthcare partners:
UPMC and Independence Health System.
Requirements: Before beginning your externship, you’ll need a physical exam, 2-step TB test, proof of immunizations, and a drug screening.
National Certification Opportunity
Graduates may be eligible to sit for the National Certification in Healthcare as a Medical Administrative Assistant—giving you even more career options and professional recognition.
Support for Your Success
We offer robust Wraparound Services to help you thrive both in school and beyond, including:
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Childcare and transportation assistance (for those who qualify)
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Financial literacy workshops
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Behavioral health & substance use counseling
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Tutoring and academic support
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Food, hygiene items & clothing assistance
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Interview & resume coaching
Ready to Take the First Step?
If you’re interested in a career in healthcare and want a fast-track way to get there, our PSA program could be the perfect fit.
📋 Complete the form on this page to get program details
📞 Or call us now at 724-454-3050
For immediate questions, call 724-454-3050
*Program length when completed in normal time.